How do I return an item?
Every gift basket we ship is carefully and thoughtfully hand-assembled according to the details of each order. Our focus and attention is on ensuring your gift has the desired positive impact on the recipient. To that end, our goal is always 100% customer satisfaction and recipient delight. If you or the recipient has an issue with any of our gifts, please contact our friendly customer service department at 800-847-6504, and we’ll do our best to make things right.
If your gift is refused or returned to us, we will contact you to determine if re-shipping or re-stocking is appropriate. Restocking or additional shipping fees may be required, depending on the circumstances. If a refund is the appropriate resolution to a customer service issue, we will refund the original form of payment within 48 hours of resolution. We request that any issues be brought to our attention within 30 days of the shipment date for timely resolution.